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2 Years Manufacturer's Warranty

Warranty Conditions:

The manufacturer (Wannsee-Electronic GmbH) grants a 2-year warranty on the goods advertised with the warranty promise. The period for the calculation of the warranty period begins with the invoice date. If material or manufacturing defects occur during this period, the manufacturer, as a guarantor under the warranty, grants one of the following services of his choice:

  • free repair of the goods or
  • free replacement of the goods against an equivalent article (possibly also a successor model if the original goods are no longer available).

If you have a warranty claim, please contact the guarantor:

Wannsee-Electronic GmbH
Albert-Einstein-Ring 15
14532 Kleinmachnow
GERMANY
Mail: service@polarcell.de
Phone: 033203 / 884064
Fax: 033203 / 884066


Warranty claims are excluded in case of damage to the goods by
  • abusive or improper treatment
  • Environmental influences (humidity, heat, overvoltage, dust etc.)
  • Failure to observe any safety precautions
  • Non-compliance with the operating instructions
  • Use of force (eg blow, shock, case)
  • unauthorized repair attempts
  • normal wear

A claim of the warranty requires that the warranty provider is allowed to examine the warranty claim by sending in the goods. It is important to ensure that damage during transport by appropriate packaging is avoided.

To apply for the warranty you must enclose a copy of the original invoice of the consignment. We ask for your understanding that the manufacturer can refuse the warranty without settling this invoice copy. The transmission of the invoice copy is used to calculate the warranty period. Furthermore, you must provide the name and address of the seller, if this does not result from the attached invoice copy.

If it concerns a justified warranty claim, the guarantee processing takes place for you freight-free. Any shipping costs incurred by you will then be reimbursed by the guarantor.

Note:

Your statutory rights against us under the purchase agreement concluded with us are in no way limited by this warranty. In particular, any existing statutory warranty rights to us remain unaffected by this warranty. If the purchased item is defective, you can therefore in any case to us under the statutory warranty, regardless of whether a warranty claim exists or the warranty is claimed.

Wannsee-Electronic
* prices including VAT and plus Shipping costs
¹Applies to deliveries to the EU. Delivery times for other countries can be found here